Freshdesk is one of the most loved customer relationship management suites on the market today, and what makes it even more awesome is that you can now integrate it with Time Doctor! This allows you to track the amount of time spent on Freshdesk tickets by using the Time Doctor app.
Here’s an example of what it looks like when Freshdesk tickets appear in the Time Doctor desktop app where you can time them:
To start, you’ll need to set up the Freshdesk integration for your company in Time Doctor. For detailed instructions, please click here.
Next, ask your users to activate the integration in their own Time Doctor accounts. Once they’ve set up their own integrations (just takes a minute), they can start tracking time for any tickets to them.
Here’s how to assign tickets via Freshdesk:
Time Doctor provides additional reports that will give you further insight into the work completed, including:
Check out Time Doctor and test out the software for 30 days for free. Even if you never pay us any money you’ll still see productivity benefits for your company or for yourself individually as you’ll see exactly where time is spent each day.
If you’re already a Time Doctor user and would like to take advantage of time tracking for Freshdesk, read the instructions to set up the Freshdesk integration.