Archive for the ‘Productivity’ Category

How to manage an overseas remote working team with Time Doctor

Outsourcing work to emerging economies is not a new concept – most business owners would have at least heard about outsourcing (even if they haven’t put it into practice). Often though, preconceived notions about hiring remote staff will invoke images of crowded call centers (or other negative stereotypes like under-paid staff or poor working conditions), meaning that some people just aren’t interested in outsourcing.

On the other end of the scale, it’s not uncommon for companies to get burnt by rushing into a managed outsourcing arrangement with little or no experience working with remote staff. Just because you can hire 50 staff at $3 an hour doesn’t mean you should. On many occasions the systems that are required to setup a successful outsourcing operation aren’t in place (inadequate staff, cultural differences and poor management are common problems).

Time Doctor software helps to overcome some of these hurdles – this software makes managing a remote team much simpler than it otherwise could be… Using this unique time management and productivity software means that offshore workers or any of your existing workers who prefer to work from home, can more effective than your present workforce.

If you’re thinking about outsourcing parts of your daily business, or you’re simply looking for a new way to retain talented staff, then the following information will be useful to your business:

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Why your business shouldn’t block Facebook at work

If you’re a business owner who is concerned about personal internet usage of your employees, you need to watch this video. It explains why unblocking websites at work makes complete sense;

Using Time Doctor to track employees and tasks means that you don’t need to worry about blocking websites at work (or any sort of personal internet usage for that matter). For a full run down, check out our Product Tour.


Have you considered the significant benefits of telecommuting for your business?

A recent survey by Cisco Systems found that 69% of telecommuting employees (a work arrangement in which employees enjoy flexibility in working location and hours) see increased productivity and 80% had an improvement in their quality of life. A big surprise for Cisco was that people actually spend more time working when they telecommute.

Another survey by researchers at Brigham Young University analyzed data from 24,000 IBM employees in 75 countries and found that remote workers could work 57 hours per week before work starts to interfere with their personal life and the number was only 38 hours for a traditional office worker.

Outside of face-to-face communication, the primary reason most businesses don’t endorse a work from home life/work balance, is that they don’t trust their employees to be as productive while working from home (especially without someone looking over their shoulder, or glaring at them from an adjacent cubicle).

Time Doctor completely eliminates this concern, as well as many others like cyber-slacking or viewing otherwise restricted website content during ‘work hours’. In fact, we believe that if for the majority of people, the productivity of staff who are offered a work from home option will actually increase by as much as 20%.

How? Time Doctor measures the exact hours worked, and monitors any wasted time carefully (in or out of the office).
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Getting Zen with Time Doctor Support

Zendesk

Time Doctor & Zendesk

We’ve just partnered up with Zendesk to implement our support system and knowledge base. Visit http://timedoctor.zendesk.com for tips & tricks or to stay in touch with the latest feature requests and answers to common problems.

Time Doctor users can send support requests directly from the desktop app, the website or dashboard or the client – failing that we they can always send an email to support [at] timedoctor.com which will be logged directly with our ticketing system.

At present, because we have staff in Canada, the Philippines, Australia, and in parts of Europe, which means that we have a good spread of time zones and answers to any support questions should be dealt with in less than a couple of hours.

We are also looking at staffing a live chat solution so any Time Doctor user will be able to get answers to any problems at the click of the button. We should be launching the live chat within the week.